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Yes. For the devices in the agreed inventory, we work to identify the make and exact model, then look for matching manufacturer manuals or official support guides. The Home Tech Passport includes the official link or available downloadable document, its device reference and any useful buyer notes. If the model or manual cannot be confirmed, that remains an open item with a suggested next source. Paid documents, dealer-only material and specialist investigation need separate agreement.

Start with what you can describe: ceiling speakers, a wall panel, smart switches or an unfamiliar box near the router. You do not need model numbers to send an inquiry. We work from the visible equipment and available records to build the agreed inventory; concealed, damaged or unidentifiable items may need installer or manufacturer help.

A digital Home Tech Passport with the agreed device inventory, identified models and locations, account-handoff status, observed checks, everyday-use notes, manual references, available warranty findings and open items. The accepted scope includes a buyer walkthrough. Report timing, recipients and any follow-up are confirmed in writing. Explore a sample Passport.

Start planning before the move so there is time to identify equipment and contact the seller or installer. Account and access changes wait for the agreed possession time. The seller may need to release accounts; the buyer needs their own device and accounts for setup and the walkthrough. Your provider confirms who needs to be available, along with power, internet and access requirements.

Yes—an agent, buyer or seller can request the handoff and propose who will pay. The written quote confirms the customer, payer, provider and agreed work. Arranging or paying for a visit does not authorize changes to someone else’s accounts. The agent receives the client-authorized updates or report agreed for the job. See the agent handoff process.

We record the observed issue or transfer blocker and identify the next responsible party. A pending account release is kept separate from a device fault or an untested feature. Repairs, replacement parts, dealer recovery and additional visits are quoted separately; nothing is marked complete just because the visit ended.

Send your ZIP code, a rough device description and your preferred timing. “Not sure what’s installed” is a useful starting point. The written scope identifies the work, price, technical provider and agreed visit date. Sending an inquiry does not reserve an appointment.

Yes. Homes of every size are welcome. Square footage does not automatically move a home into a higher package. The accepted device list, platforms, layout, access and required time determine the scope. Complex audio, dealer automation or additional devices need a custom written quote.

A handoff does not mean resetting every device. The provider agrees model-specific ownership and privacy steps with the authorized people. Some transfers need no factory reset; others can lose data or require manufacturer waiting periods. We cannot guarantee removal from every account, backup or integration.

The report describes the agreed action and what the provider observed at that time. Unchecked features and unresolved issues are labeled. It is not a comprehensive home inspection, security certification or guarantee of future operation.

The report organizes supplied purchase records, warranty references and transfer findings for accepted devices. Eligibility depends on the actual product and terms. Unknown or unconfirmed coverage stays marked that way; new warranty coverage is not included.

Ask about the handoff, packages or the technology in your home and get a reply here. To leave contact details, use the inquiry form. Chat does not reserve an appointment or make changes to your devices. How chat handles your messages.